We do our best to process and ship your order as quickly as possible.
Orders placed on business days before 3:00 PM are usually shipped the same day. Orders placed after 3:00 PM will normally be processed and shipped on the next business day.
Orders placed during weekends or public holidays will be processed on the next business day.
Delivery estimates begin when your order has been shipped. Weekends and public holidays in the Netherlands or the destination country are not counted as business days.
During busy periods, product launches or temporary stock shortages, processing may take longer. Where possible, any different processing time will be shown on the relevant product page or communicated to you by email.
We offer free standard shipping on orders over €50 within the Netherlands.
The shipping costs and delivery estimates below apply to the countries currently supported by our checkout.
| Country | Shipping costs | Delivery time |
| Netherlands | €5,95 | 1-3 business days |
| Belgium | €7,95 | 1-3 business days |
| Germany | €7,95 | 2-3 business days |
| France, Luxembourg and Austria | €9,95 | 3-8 business days |
| Spain, Italy and Portugal | €9,95 | 3-8 business days |
| Denmark, Sweden and Finland | €9,95 | 3-8 business days |
| Ireland | €9,95 | 3-8 business days |
| Poland, Czechia, Slovakia and Hungary | €9,95 | 3-8 business days |
| Estonia, Latvia and Lithuania | €9,95 | 3-8 business days |
| Slovenia, Croatia, Romania and Bulgaria | €9,95 | 3-8 business days |
| Switzerland | €9,95 | 3-8 business days |
| Greece, Cyprus and Malta | €12,95 | 4-10 business days |
| Iceland | €12,95 | 4-10business days |
The exact amount charged will always be shown during checkout before you complete your order.
International orders are generally shipped with FedEx, DHL, DPD, PostNL, Bpost or another trusted delivery partner.
Delivery times are estimates. They may vary due to the carrier, destination, customs processing, public holidays, local delivery conditions or other circumstances outside our direct control.
Deliveries to remote areas and islands may take longer.
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number or tracking link.
Tracking information can sometimes take up to 24 hours to update after the parcel has been handed to the carrier.
Although we do our best to deliver your order on time, unexpected circumstances may cause delays. These may include bad weather, public holidays, customs processing, transport disruption or delays with the delivery provider.
A delay within an estimated delivery window does not automatically mean that an order is lost.
If the delivery is taking significantly longer than expected, contact us at info@phomocameras.com. We will review the tracking information and, where necessary, contact the carrier.
Your statutory rights in the event of late or non-delivery remain unaffected.
If tracking information indicates that your parcel may be lost, contact us at info@phomocameras.com.
We will investigate the shipment with the carrier. Please allow the carrier a reasonable period to complete its investigation.
If the shipment is confirmed as lost, we will provide an appropriate solution, such as a replacement or refund.
If your order arrives damaged, contact us as soon as reasonably possible at info@phomocameras.com.
Please include:
Please keep the packaging until we have reviewed the issue, as the carrier may require it for its investigation.
Reporting damage quickly helps us resolve the issue, but a failure to report it within a fixed number of days does not automatically remove your statutory rights.
Orders delivered within the European Union generally do not require the customer to pay import duties upon delivery.
Orders delivered outside the European Union, including Switzerland, Norway and the United Kingdom, may be subject to import duties, local VAT, customs fees, brokerage fees or handling charges.
Unless expressly stated otherwise during checkout, these costs are not included in the product price or shipping charge and must be paid by the customer.
Phomo cannot determine these charges in advance. For more information, contact the customs or tax authority in the destination country.
If a customer refuses a shipment because of import charges, the parcel may be returned to us. Any refund will be handled in accordance with applicable law. Where permitted, reasonable return, customs or carrier charges caused by the refusal may be deducted from the refund.
The customer is responsible for entering a complete and correct delivery address during checkout.
Contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed after the order has been processed or shipped.
If an order is returned because the supplied address was incorrect or incomplete, reasonable additional shipping costs for resending the order may be charged to the customer where permitted by law.
The customer is responsible for collecting a parcel from a collection point within the period set by the carrier.
If a parcel is returned because it was not collected or was refused without exercising a legal right to withdraw, reasonable return and reshipping costs may be charged or deducted from the refund where permitted by law.
Questions? Do you have any questions about your order or our shipping policy? Contact our team at info@phomocameras.com. We’re happy to help.
