At Phomo, we want you to be happy with your purchase. If you'd like to return your order, you can easily register your return through our return portal.
You can return your order within 30 days after receiving it.
The first 14 days are covered by your statutory right of withdrawal. We also offer an additional voluntary return period up to 30 days after delivery.
You can register your return here: https://phomoreturn.tracewise.nl/retour
After registering your return, please send the product back within 14 days.
To receive a full refund, the product should be returned complete, clean and undamaged.
Please return the product in its original packaging where possible, including all accessories, labels, manuals, straps, caps, chargers, cables and any other items included with your order.
You may inspect the product as you would in a physical store. If the product shows signs of use beyond what is necessary to inspect it, we may reduce the refund to reflect the loss in value.
If the product is returned damaged, incomplete or no longer in a resellable condition due to unnecessary use, we may deduct the decrease in value from your refund.
This does not affect your statutory rights if the product is faulty, damaged or does not meet the purchase agreement.
To start your return:
Returns are processed by our fulfilment partner:
Phomo Returns
Boxxl Fulfilment
Ondernemingsweg 70
2404 HN Alphen aan den Rijn
The Netherlands
Once we receive your return, we'll inspect the product and process your refund if it meets the return conditions above.
Return shipping costs are the responsibility of the customer, unless the product arrived damaged, defective or incorrect.
If you use a return label through our return portal, the return shipping costs will be shown before you complete your return request and will be deducted from your refund.
If you choose to arrange your own return shipment, we recommend using a tracked shipping service. Phomo is not responsible for returns that are lost during return shipping when sent outside our return portal.
Once your return has been received and approved, we will process your refund as soon as possible. Refunds are generally issued within 5–10 business days to the original payment method.
If you return your entire order within the statutory 14-day withdrawal period, we will also refund the original standard shipping costs.
If you return part of your order, the original shipping costs will not be refunded.
Additional charges for express shipping or other premium delivery options are not refundable.
Return shipping costs are not refunded unless the product arrived damaged, defective or incorrect.
If you receive a damaged, defective or incorrect product, please contact us as soon as possible at info@phomocameras.com.
Please include your order number and, if possible, a few photos of the issue.
We'll review the situation and provide a suitable solution, such as a replacement, repair or refund.
In addition to your statutory consumer rights, Phomo offers a one-year commercial warranty covering manufacturing defects, such as a camera that no longer powers on due to a manufacturing defect or defective buttons.
The warranty does not cover damage caused by drops, impacts, water, misuse, normal wear and tear or lost accessories.
Gift cards and store credit cannot be returned or exchanged for cash.
Gift wrapping is considered part of your order and does not affect your right to return the product.
Questions? Do you have any questions about our return policy or the return process? Contact us at info@phomocameras.com. We’re happy to help.
