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FAQ
Phomo is all about capturing first and reliving later. Turn it on, choose your filter, press the shutter and stay in the moment. There’s no screen, so you won’t get distracted by checking, deleting or retaking every shot.
Phomo is a digital camera with an analogue feeling. You get the nostalgic look and surprise of film photography, without film rolls, development costs or single-use waste.
Yes. Unlike disposable cameras, Phomo is reusable and rechargeable. Transfer your photos, clear space on your SD card and start capturing new memories again.
Phomo is made for nostalgic, retro-style photos, not overly polished, studio-perfect shots. Think spontaneous, honest and full of feeling.
The Phomo camera has 4 built-in filters: Standard, Retro, Analog and B&W. You can switch between them directly on the camera, without using an app or editing software. Push the botton next to the small screen.
Yes. The Phomo camera has a built-in flash for darker moments. You can easily turn the flash on and off yourself using the button on the front of the camera.
Yes. You can turn the shutter sound off by holding the filter button on the camera for a few seconds.
The battery lasts around 8–10 hours of use. You can charge the camera with the included USB-C cable, which is also used to transfer your photos.
Inside the box, you’ll find your Phomo camera, a USB-C cable, a quick start guide, a wrist strap and an SD card. Everything you need to start capturing your first Phomo moments.
No. Your photos are saved digitally on the included SD card. You can view them on your phone, laptop or computer and print your favourites later if you like.
Connect your Phomo camera to your iPhone, laptop or computer and make sure the camera is turned on.
On an iPhone, open the Photos app. A folder called “PHOMO” or an import button will appear, where you can view and import your photos.
On a laptop or computer, the camera will appear as an external device. Open it to view, save, edit or share your photos. Click here for the 'how it works page'.
For older iPhones with a lightning port, you’ll need the Phomo adapter. If your laptop or computer does not have a USB-C port, use a USB-C to USB-A cable or adapter.
No app is needed. You can transfer your photos directly from the camera to your iPhone, laptop or computer.
With the included 8GB SD card, you can store around 2,500 photos. Want even more space? You can use your own SD card up to 128GB.
Orders placed on business days before 17:00 are shipped the same day. Most orders within the Netherlands arrive within 1–2 business days. For delivery times to other countries, please see our shipping policy. If an item is temporarily low in stock, delivery may take approximately 3–4 business days.
Yes. We ship to multiple countries in Europe. Shipping costs and delivery times depend on your country and will be shown during checkout.
Once your order has been shipped, you will receive a confirmation email with a track & trace code. If you entered the wrong shipping address, please contact us as soon as possible via support@phomocameras.com. If your order has not been shipped yet, we’ll do our best to update it.
Yes. You have 30 days to return your camera. The product must be unused, undamaged and returned in its original packaging, including all accessories.
Return shipping costs are paid by the customer, unless the product arrived damaged, defective or incorrect.
First, charge the camera with the included USB-C cable and make sure the cable is properly connected. Let it charge for a while and try turning it on again.
If “No card” appears on the camera screen, carefully remove the SD card from the camera. Gently wipe the SD card clean and place it back into the camera.
If this does not solve the issue, please contact us at support@phomocameras.com. The camera itself is usually not broken; in most cases, the SD card may be damaged or not being read correctly.
If your camera does not turn on, freezes or does not respond, you can reset it.
Use a small pin to gently press the “R” reset button on the bottom of the camera. Let the camera rest for a moment, then try turning it on again after 10 seconds.
If the issue continues, please contact us at support@phomocameras.com and we’ll be happy to help.
Connect your camera to your iPhone, laptop or computer and make sure the camera is turned on.
On iPhone, open the Photos app. A folder called “PHOMO” should appear, where you can view and import your photos.
On a laptop or computer, the camera should appear as an external device.
Please contact us as soon as possible at support@phomocameras.com. Include your order number and, if possible, photos or a short video of the issue. We’ll review the situation and help you with a suitable solution.
