Privacy policy

 

At Phomo, we respect your privacy and are committed to protecting your personal data. This Privacy & Cookie Policy explains what information we collect, how we use it, who we share it with and what rights you have.

This policy applies to all services offered through www.phomocameras.com.

1. Who we are

  • Phomo V.O.F.
    • Weegbreelaan 13
      2381 JE Zoeterwoude
      The Netherlands
  • Chamber of Commerce number: 95163441
  • VAT number: NL867025694B01
  • Email: info@phomocameras.com

2. What information do we collect?

Depending on how you use our website, we may collect the following information:

  • First and last name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information
  • Order history
  • IP address
  • Browser and device information
  • Website activity, such as pages visited, products viewed and purchases
  • Information you provide when contacting us by email or chat

3. Why do we use your information?

We use your personal data to:

  • Process and deliver your orders
  • Process payments and refunds
  • Provide customer support
  • Handle returns and warranty requests
  • Send order confirmations and shipping updates
  • Send newsletters and special offers if you've subscribed
  • Improve our website, products and services
  • Analyse website performance
  • Prevent fraud and abuse
  • Show relevant advertisements if you've accepted marketing cookies

4. Legal basis

We process your personal data based on one or more of the following legal grounds:

  • To perform our agreement with you
  • To comply with legal obligations
  • Our legitimate business interests
  • Your consent, where required

You can withdraw your consent at any time.

5. Who do we share your data with?

We only share your information when it's necessary to provide our services. This may include:

  • Shopify (our webshop platform)
  • Payment providers
  • Boxxl Fulfilment (order fulfilment)
  • Tracewise (return portal)
  • Shipping partners such as DHL, PostNL, FedEx, DPD and Bpost
  • Shopify Email and Klaviyo (email communication)
  • Google Analytics
  • Google Ads
  • Meta
  • TikTok
  • Judge.me
  • Trustpilot
  • Accountants or authorities where required by law

Some of these companies process data on our behalf, while others process data under their own privacy policies.

6. How long do we keep your data?

We only keep your personal data for as long as necessary. Generally:

  • Order information: 7 years (legal obligation)
  • Newsletter subscriptions: until you unsubscribe
  • Marketing data: until you withdraw your consent
  • Customer service communications: as long as necessary to handle your request

7. Your privacy rights

Under applicable privacy laws, you may have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Restrict how your data is processed
  • Object to certain processing
  • Receive a copy of your data
  • Withdraw your consent at any time

To exercise these rights, simply email us at: info@phomocameras.com

We aim to respond within 14 days, and always within the time required by applicable law.

8. Cookies

Our website uses cookies and similar technologies to make the website work properly, improve your experience and measure the effectiveness of our marketing.

We use four types of cookies:

  • Required: These cookies are necessary for the website to function properly, including your shopping cart and checkout.
  • Personalization: These cookies remember your preferences to improve your next visit.
  • Analytics: These cookies help us understand how visitors use our website so we can continue improving it. We currently use Google Analytics and Shopify Analytics.
  • Marketing: Marketing cookies help us measure advertising performance and show relevant ads on platforms such as Google, Meta and TikTok.

These cookies are only placed after you've given your consent. You can change or withdraw your cookie preferences at any time through the cookie settings on our website.

9. International data transfers

Some of the companies we work with may process personal data outside the European Economic Area.

Where this happens, we ensure appropriate safeguards are in place in accordance with applicable privacy legislation.

10. Data security

We take appropriate technical and organisational measures to protect your personal data.

These include secure SSL/TLS connections, restricted access to personal data and trusted service providers.

Although we take security seriously, no online system can be guaranteed to be completely secure.

11. Changes to this policy

We may update this Privacy & Cookie Policy from time to time. The latest version will always be available on this page.

Questions? If you have any questions about this Privacy and Cookie Policy, or if you would like to submit a request regarding your personal data, you can contact us at: info@phomocameras.com.